Mulligan Family Fun Center Privacy Policy

Effective Date: November 13, 2024

At Mulligan Family Fun Center, we are committed to protecting the privacy and security of the personal information we collect from our customers, especially those residing in the state of California. This Privacy Policy explains in detail how we collect, use, and safeguard your personal data in compliance with California’s privacy laws.

Information We Collect

Personal Information
We may collect the following types of personal information from you:

– Contact information: Your name, address, email address, and phone number.
– Payment information: Credit/debit card numbers, expiration dates, and security codes (we do not store full credit card numbers).
– Account information: Username, password, and other details related to your Mulligan Family Fun Center account.
– Demographic information: Your age, gender, interests, and preferences.
– Usage information: Details about your visits to our website and mobile app, including pages viewed, links clicked, and other actions taken.
– Communications: Any information you provide to us through contact forms, feedback submissions, or correspondence with our customer service team.

Anonymous and Aggregated Information
In addition to personal information, we may collect anonymous and aggregated data that does not directly identify you, such as:

– Device and browser information: Type of device, operating system, browser type and version, and IP address.
– Location data: General location based on IP address or, if you choose to enable it, more precise location data from your mobile device.
– Usage trends: Aggregated data about how our website, mobile app, and services are used.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Our Services
– Process your ticket purchases, memberships, and other transactions.
– Manage and maintain your Mulligan Family Fun Center account.
– Deliver the experiences, products, and services you request.
– Develop new features and services to better meet your needs.
– Analyze usage patterns and preferences to enhance our offerings.

Communication and Customer Support
– Respond to your inquiries, feedback, and support requests.
– Send you important information about your account, orders, and service changes.
– Notify you of special offers, promotions, and events that may interest you (if you have opted in to receive marketing communications).

Safety and Security
– Prevent, detect, and investigate any fraudulent, unauthorized, or illegal activities.
– Comply with legal requirements and protect our rights and the rights of others.

Research and Analytics
– Conduct research and analysis to better understand our customers and improve our business.
– Generate anonymous, aggregated statistics and insights about the use of our services.

How We Share Your Information

We may share your personal information with the following parties:

 Service Providers
We work with third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and customer relationship management (CRM) platforms. These service providers have access to your personal information only to perform tasks on our behalf and are obligated to protect your data.

Marketing Partners
If you have provided your consent, we may share your contact information and demographic data with third-party advertisers and marketing partners. This allows them to provide you with personalized offers and promotions that may be of interest to you.

Legal Authorities
We may disclose your personal information if required by law, such as in response to a court order, subpoena, or government investigation. We may also share information to protect the safety, property, or rights of Mulligan Family Fun Center, our customers, or the public.

Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Your California Privacy Rights

As a California resident, you have the following additional rights regarding your personal information:

Access and Disclosure
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling the personal information, and the categories of third parties with whom we share personal information.

Deletion
You have the right to request that we delete any personal information about you that we have collected from you.

Opt-Out of Sale
You have the right to opt-out of the sale of your personal information. Mulligan Family Fun Center does not currently sell personal information, but if we decide to do so in the future, we will provide you with the opportunity to opt-out.

Non-Discrimination
We will not discriminate against you for exercising any of your California privacy rights.

To exercise these rights, please contact us at privacy@mulliganfun.com. We may need to verify your identity before fulfilling your request.

Data Security and Retention

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes measures such as encryption, access controls, and regular monitoring of our systems.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will dispose of it in a secure manner or anonymize the data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of our services after the effective date of the updated Privacy Policy will constitute your acceptance of the changes.

If you have any questions or concerns about our privacy practices, please contact us at murrietainfo@mulliganfun.com.